BRM GREAT INTERACTIONS
We are the only company on Latin America with integrated skills on Contact Center and BPO, Digital Marketing, Social Media Analytics, on demand services attention and loyalty & relationshipment programs, what makes us able to develop real offers of Omnicality, where we can use our global experience to the service of our clients.
We focus on capture and visualization of data to make easier the take of choices process of our clients, we know that a good data visualization gives a better way to our services, that is the reason why invest on tools and methodologies that bring us the innovation required to get to the market.
Creativity is one of the most important parts of our company´s process, because is thanks to this that we can make a difference through the Customers Journeys that we build for our clients.
We understand that the MOBILE component is getting bigger participation on the interactions and the customer experience, and it is present on each proposal that we build for the business that we support.
Customization based on behaviors, data and insights leads the strategical component inside the Great Interactions that we build to the audiences we manage.
We manage the processes and tools in the most efficient way , to make easier the automatization of contact journeys between products and users.
All of this had allowed us , win more than 40 awards on service, creativity, efficience and innovation, result of our continued work between the BRM teams and our clients. We have more than +2.000 employees getting their experience on 7 countries on many industries.